Call Recording Information for Practices Using PbN Voice

As part of our commitment to ensuring compliance with state laws and maintaining the highest standards of service, we would like to inform all practices using PbN Voice that calls made through our service are being recorded. This update is particularly important for practices operating in two-party consent states, where all parties involved in a conversation must be informed of the recording or must consent to it.

What Are Two-Party Consent States?

In the United States, there are currently thirteen states that require two-party consent for call recording. This means that every individual participating in a conversation must agree to be recorded or be explicitly informed that the call is being recorded. The following states fall under this requirement:

- California

- Connecticut

- Delaware

- Florida

- Illinois

- Maryland

- Massachusetts

- Michigan

- Montana

- Nevada

- New Hampshire

- Pennsylvania

- Washington

If your practice operates in any of these states, it is very important to make sure that all parties on a call know that the conversation is being recorded. Failure to comply with these regulations could lead to legal issues and fines.

Monitoring and Compliance Through Phone IQ Dashboard

To assist practices in managing their compliance with these regulations, PbN Voice provides a detailed dashboard within Phone IQ. This dashboard includes essential metrics such as:

Recorded Call Count: The total number of calls that have been recorded.

Recorded Duration: The cumulative duration of all recorded calls.

Informed About Recording (%): The percentage of calls where all parties were informed about the recording.

These features allow practices to monitor and ensure that they are adhering to the necessary legal requirements. The dashboard is a powerful tool for tracking compliance and taking corrective actions when necessary.

Best Practices for Compliance

To ensure full compliance, we recommend the following best practices for all practices using PbN Voice:

Enable Automatic Notifications: Configure your system to automatically inform all call participants that the call is being recorded, especially if you operate in a two-party consent state.

Regularly Review Dashboard Metrics: Use the Phone IQ dashboard to check your recording metrics regularly and ensure that your practice consistently informs participants about call recordings.

Educate Your Staff: Ensure that all staff members are aware of the importance of informing participants about call recordings and understand the legal implications of non-compliance.