PbN Voice vs. Weave: Feature Comparison List

Created by Alyssa Elso, Modified on Mon, 16 Sep at 3:03 PM by Alyssa Elso

When comparing VoIP systems, PbN Voice and Weave both offer a strong range of communication features. However, when it comes to functionality, flexibility, and innovation, PbN Voice provides a more comprehensive and future-ready solution. Below is a side-by-side comparison of how PbN Voice outperforms Weave across key features:

Feature Category	PbN Voice	Weave	Why PbN Voice is Better
Call Management
Virtual Receptionist	✓	✓	Both offer basic virtual receptionist services.
Softdialer	✓	✓	Both platforms support softdialers.
Call Groups	✓	✓	Similar, but PbN Voice’s UI is more intuitive.
Call Parking	✓	✓	Both have call parking; PbN Voice is smoother.
Call Waiting	✓	✓	Both offer reliable call waiting.
Call Pulling/Flipping	✗	✓	Weave wins here, but PbN Voice compensates with other features.
Music on Hold	✓	✓	Both provide customizable hold music.
Extension Monitoring	✓	✗	PbN Voice offers better team monitoring.
Call Conferencing	✓	✗	PbN Voice supports advanced conferencing.
Voicemail Transcription	✓ (AI-Powered)	✓	PbN Voice uses AI for smarter transcriptions.
AI Call Analytics	✓	✗	PbN Voice provides AI insights for performance.
AI Call Summaries	✓	✗	PbN Voice offers automated call summaries.
Call Logs	✓	✓	Both offer detailed call logs.
Virtual Fax	✓	✗	PbN Voice supports virtual faxing.
Priority Alerts	✓	✗	PbN Voice has priority alerts for VIP clients.
Mobility Features
Desktop & Mobile App	✓	✓	Both offer apps, but PbN Voice integrates with more devices.
Voicemail to Text	✓	✗	PbN Voice provides AI-powered transcriptions.
Simultaneous Ring	✓	✗	PbN Voice ensures calls ring on all devices.
Call Transfer to App	✓	✓	Both offer this, but PbN Voice integrates more smoothly.
Call Flip	✗	✓	Weave has this, but PbN Voice’s AI tools compensate.
Premium Features
AI Call Rating	✓	✗	PbN Voice provides AI-driven call ratings.
AI Analytics	✓	✗	PbN Voice offers powerful AI analytics.
AI Assistant	✓	✗	PbN Voice includes an AI-powered assistant.
Video Conferencing	✗	✓	Weave offers video conferencing, while PbN Voice focuses on AI tools.
Voicemail Transcription	✓	✓	PbN Voice excels with smarter AI transcription.
SMS	✓	✓	Both platforms provide SMS capabilities.
Call Queueing	✓	✗	PbN Voice supports call queueing for high volumes.
Integration & Setup
CRM Integration	✓	✗	PbN Voice integrates with more CRM platforms.
Bulk CSV Upload	✓	✗	PbN Voice allows bulk upload for easier setup.
Easy Install	✓	✓	Both offer simple installation processes.
Calling Features
Unlimited Calling	✓ (US/Canada)	✓	Both platforms offer unlimited calling.
911 Calls	✓	✓	Both support 911 calls.
Toll-Free Number	✓	✗	PbN Voice offers toll-free numbers.
Company Directory	✓	✓	Both provide a company directory.
Low International Rates	✓	✗	PbN Voice offers low international rates.
Number Porting	✓	✓	Both platforms allow number porting.

Key Reasons PbN Voice is the Better Option:

AI-Powered Features: PbN Voice integrates cutting-edge AI for call summaries, call rating, and analytics, giving businesses deeper insights and automation that Weave lacks.
Advanced Call Management: With tools like extension monitoring, call conferencing, and AI voicemail transcription, PbN Voice empowers businesses to optimize team performance and client communication.
Better Mobility: PbN Voice outshines Weave with features like simultaneous ring, voicemail to text, and AI-driven app integration, ensuring smooth communication across devices.
Comprehensive Premium Features: From AI assistants to priority alerts, PbN Voice offers more advanced customization and automation, while Weave focuses on basic VoIP functions.
Flexible Integration: PbN Voice connects with a broader range of CRM platforms, enabling businesses to create a more integrated communication and customer management system.