What to Do if a Provider Alternates a Day Off and On
If a provider alternates workdays, such as working every other Monday, here's what you need to do:
1. Set Provider Hours:
Go to Settings > Office and Provider Hours.
Set the provider's schedule to include Mondays. If their Monday hours differ from the office hours (e.g., only working half a day), enter their unique hours adjacent to their name. Make sure to also enter their hours for other days.
2. Handle Non-Working Tuesdays:
On Mondays when the provider does not work, Practice IQ will detect that no appointments are scheduled for them and record "0" for Hours Worked for that day.
To adjust their Hours Available, go to Settings > Provider Hours Worked. On the specific Monday, change the available hours to "0" and save.
3. Adjust for Vacations and Early Leaves:
If the provider goes on vacation or leaves early on a particular day, adjust their available hours for that day on the Provider Hours Worked page.
4. Accessing Provider Hours Worked Page:
You can also access this page from the Doctors page.
Select the week containing the day you want to adjust at the top of the page.
Go to the Schedule Utilization panel.
Click the arrow at the top right and select Set Provider Hours from the menu. This will redirect you to the Provider Hours Worked page for that specific week.
