Setting Up Office Hours
1. Access Office Hours Settings
Click the menu icon in the upper-right corner of the page and select Settings.
Navigate to the Office and Provider Hours section.
2. Define Your Office Hours
Enter your office's regular working hours, including any significant breaks (e.g., lunch).
Practice by Numbers (PbN) will account for days when the office is closed or when no patients are scheduled based on your appointment book.
Setting Up Provider Hours
1. Access Provider Hours: Within the Office and Provider Hours section, locate the provider's name.
2. Configure the Provider’s Schedule: If the provider’s schedule differs from the office schedule, check the box next to their name and input their specific working hours.
If the provider follows the same hours as the office, leave the checkbox unchecked.
3. Adjust for Alternating Schedules: For providers with alternating schedules (e.g., works alternating Tuesdays and Thursdays), refer to the article Managing Providers with Alternating Workdays and Hours for guidance.
4. Make Manual Adjustments: For one-time schedule changes (e.g., a 2-hour team meeting or sick leave), see the article Manually Adjusting Provider Hours for step-by-step instructions.
Troubleshooting Provider Availability and Scheduling Option Visibility
Having trouble with issues related to provider availability or newly added scheduling options not appearing in the online scheduler on Practice by Numbers? Follow these steps to address common problems effectively.
Common Issues and Resolutions
Provider Availability on Specific Days Problem: Providers are not showing as available on certain days (e.g., Tuesdays, Wednesdays, or Thursdays). Resolution:
Go to Appointments > Settings in your account.
Verify the provider's current availability settings.
If the provider is only set up for limited availability (e.g., Thursdays), you can add additional availability by selecting the desired days (e.g., Tuesdays and Wednesdays).
Save your changes to apply updates. This ensures provider availability is correctly reflected in the scheduler.
2. Visibility of Newly Added Scheduling Options Problem: Newly added scheduling options (e.g., specific service types) are not appearing in the booking flow.
Resolution:
1. Review the list of scheduling options under Appointments > Settings.
2. Ensure that the desired service options are toggled Active.
3. Save the changes to update the system. Once activated and saved, the newly added scheduling options will show up in the online scheduler.
Troubleshooting Tips
Always save your settings after making any changes, as unsaved updates will not take effect.
Double-check time zone settings to ensure availability is accurately displayed.
Contact support if settings are correct but issues persist to address technical concerns specific to your account. Related Topics
Setting Up Provider Schedules
Managing Online Scheduling Features
Troubleshooting Appointment Visibility By following these steps, you can ensure that both provider availability and scheduling options are appropriately displayed, improving the online booking experience for your practice.