To view the results of your text or email campaign, follow these steps:
1. Go to the Custom Campaigns Page:
Find the Custom Campaigns page under the Settings section.
2. View Campaign Information:
On this page, you’ll see the details of your sent campaigns, including:
Status: Whether the campaign was sent.
Date Sent: When the messages were sent.
Number of Messages Sent: Total messages sent in the campaign.
Appointments Scheduled: Number of appointments made within 2 weeks of the message being sent.
Scheduled Production Value: The dollar amount of the scheduled production.
Duplicate Campaign: Option to copy the campaign for future use.
3. Detailed Campaign Impact:
Click on a campaign row to see more detailed information about its impact.
By clicking on the numbers, you can view lists of recipients, such as who opened the message or clicked any links.
4. Detailed Information Includes:
Text Messages: Number sent, delivered, failed, or not sent.
Emails: Number sent and how many failed.
Opened Emails: Number of emails opened.
Link Clicks: Number of opened emails with clicked links.
5. Additional Tabs:
Messages Sent Tab: Check if individual recipients received, opened, or clicked any links in the message.
Not Sent Tab: View recipients who opted out or had missing email addresses or mobile numbers. Lists are categorized by email or text.
Appointments Tab: See appointments associated with the campaign, including descriptions and scheduled production values. Ensure all service codes are entered into your practice management software.
6. Email Interaction:
Hover over an opened email to see when it was opened.
This simplified guide helps you quickly understand the status and impact of your campaigns.