Phone IQ is Practice by Numbers’ call intelligence platform that helps your team answer every phone call with clarity, speed, and context. Whether you're using a third-party VOIP provider or upgrading to our native PbN Voice system, PhoneIQ connects your phones to powerful data, patient insights, and analytics tools.
Why We Built Phone IQ
Your phones are one of the most valuable parts of the patient journey—but many practices don’t have visibility into what’s happening on calls. PhoneIQ fixes that by providing:
Caller identification with real-time patient pop-ups (available through the Desktop App)
Call logs that include incoming, outgoing, and missed calls
Basic call details like timestamps and durations
Optional AI insights that surface call intent, sentiment, and missed opportunities
Why Practices Choose PbN Voice
While PhoneIQ works with many VOIP systems, third-party solutions often have limitations. That’s why we created PbN Voice, our own VOIP system built directly into your Practice by Numbers platform.
With PbN Voice, you can:
Use one system to handle phones, analytics, and patient communication
Access call features across the web, desktop app, and Grow App (Click-to-Call)
Build custom call trees, voicemails, and after-hours logic
See real-time patient pop-ups for every incoming call through the Desktop App
Get basic call logs and durations included by default
Upgrade to Call AI packages for advanced tracking like keywords, sentiment, call reasons, and missed opportunity detection
💵 PbN Voice is $99/month per location.
Contact PbN Support to learn more or upgrade to PbN Voice.
Compatibility Overview
Compatibility | VOIP Providers | Pop-Ups | Call Logs | Call AI Upgrade |
PbN Voice (Native) | ✅ | ✅ (via Desktop App) | ✅ * | Full Compatibility |
RingCentral, Mango, Jive | ✅ | ✅ (via Desktop App) | ❌ | Partial Compatibility |
Vonage, Spectrum, Onset, Altus | ✅ | ✅ (via Desktop App, basic) | ❌ | Partial Compatibility |
* Advanced features like call reason tagging and sentiment scoring require a separate Call AI upgrade package
👉 View Call AI Packages
Setup Instructions
PbN Voice
Contact PbN Support to discuss adding or upgrading to PbN Voice.
Once enabled, our VoIP Onboarding Manager will configure your call tree, voicemail routing, and ring groups in the Phone Admin page.
Download and install the Desktop App on all office computers (Windows 8 or later, ideally Windows 10 or later).
Log in using your PbN credentials to access calling features and enable real-time patient pop-ups.
(Optional) Use the Grow App to Click-to-Call patients from your mobile device.
RingCentral
In PbN Settings, click “Connect to RingCentral.”
Enter your RingCentral login credentials.
Download and install the Desktop App.
Log in to enable patient pop-ups and basic call analytics.
Mango
Request a Remote ID from PbN Support.
In the Mango portal, go to Integrations, click “Learn More” next to PbN, and enter the Remote ID.
Download and install the Desktop App.
Log in with your PbN credentials to enable patient pop-ups.
Jive
In PbN Settings, click “Connect to Jive.”
Enter your Jive login credentials.
Install the Desktop App.
Log in to begin receiving patient pop-ups and call details.
Partial Compatibility (e.g., Vonage, Spectrum, Onset, Altus)
Request a dual ring number from PbN Support.
Have your VOIP provider set up dual/simultaneous ring to that number.
Install the Desktop App on all workstations.
Log in to display patient pop-ups for incoming calls.
📝 Note: These setups only support basic caller ID-based pop-ups through the Desktop App. Call logs and analytics are limited.
What You’ll See: The Pop-Up Experience
Through the Desktop App, your team will see real-time patient pop-ups with:
Patient Name & ID
Appointment History & Status
Outstanding Balances
Past Visit Notes
Return Call Status
Note: If using PbN Voice, the pop-ups will have an enhanced design and display additional details.
