Q: Does the Desktop App (Phone IQ) work with Mac?
A: No, the Desktop App is currently available only for Windows.
Q: Can we disable or hide the pop-up?
A: Yes, you can adjust the settings to show the patient pop-up only when the user clicks. Go to the Settings page in the Desktop App to make this change.
Q: I have MANGO. How do I connect it to PbN?
A: Please send us a message, and we'll provide you with a Remote ID and instructions to connect Mango to PbN.
Q: We are considering switching phone companies. Which ones are compatible with PhoneIQ?
A: PhoneIQ is fully compatible with VOIP providers like RingCentral and Mango. It is partially compatible with other VOIP providers. For more details, refer to this article.
Q: If the caller hangs up before reaching someone, is it still considered a missed call?
A: No, if the call lasts less than 5 seconds, it is considered a dropped call.
Q: I can't see patient pop-ups. I have RingCentral.
A: Please follow the steps outlined in this article to ensure your Desktop App is properly connected.
Q: I can't see patient pop-ups. I have Mango VOIP.
A: Please follow the steps outlined in this article to ensure your Desktop App is properly connected.
Q: Does the PhoneIQ feature allow you to record and listen to calls?
A: No, PhoneIQ focuses on patient info pop-ups and tracking missed calls. For call recording and transcription, you can use our Marketing IQ product. Learn more about Marketing IQ in this article.