🔒 Important Notice:
PbN-issued payment terminals handle sensitive card data. For your security, only use the terminal provided directly by Practice by Numbers (PbN) and ensure it has not been tampered with.
Note: The Castles S1F2 terminal does not support chip (insert) functionality. Patients must either swipe or tap their cards to make payments.
Step 1: Inspect the Box
Before unboxing the terminal, carefully examine the shipping box to ensure everything is secure and authentic.
✅ Check that the box hasn’t been opened previously.
✅ Look for the security seal – it should be a green and white label with a barcode and serial number spanning the lid.
❌ If the seal is broken, damaged, or missing:
Do NOT use the terminal
Immediately contact Practice by Numbers Customer Support
Step 2: Unpack and Inspect the Terminal
After confirming the box is secure, proceed to unpack the terminal and inspect it thoroughly:
Verify the Serial Number
Confirm that the serial number on the device matches the one printed on the box.Check for Tampering
Inspect the terminal for signs of tampering:Missing or loosened screws
Unusual holes, wires, or labels
Any attachments or foreign objects
If anything appears suspicious, stop immediately and contact Customer Support.
Confirm Accessories
Ensure all expected accessories are included and in good condition. This may include:Charging cable
Power adapter
Paper roll
⚠️ Payment Limitations
This terminal does not accept chip (inserted) cards.
Patients must swipe or tap their cards for transactions.
Step 3: Insert the Receipt Paper Roll
Once the terminal is verified, install the receipt paper as follows:
Locate the paper roll inside the shipping box.
Open the printer compartment by pressing the sides of the paper cover and lifting it up.
Insert the paper roll so the paper feeds over the contactless logo.
Close the cover securely.
