Welcome to the PbN Point of Sale system! This guide will help you get started with your new P400 Plus payment terminal, ensuring smooth and efficient in-person payment processing at your practice. Below, you'll find all the essential information you need to set up, operate, and troubleshoot your terminal.
Keypad Keys
Key | Name |
⛔ | Cancel |
↩️ | Clear |
✅ | Confirm |
Supplied Components
P400 Plus payment terminal
Power supply
Connection accessories (e.g., Ethernet dongle)
Privacy shield
Setting Up the Terminal
Follow these steps to set up your P400 Plus terminal:
Inspect the terminal.
Connect the dongle cable: Open the back cover, insert the cable, and close the cover.
Secure the cable: If applicable, tighten the cam lock screw to prevent damage.
Power on the terminal: Connect it to a power source. The display will turn on and off during startup.
Configure network settings: Connect the terminal to a network.
Board the terminal: Select your store and confirm. The process may take up to 30 minutes.
If boarding does not appear, wait up to three hours for synchronization and try again.
Test the connection
Inspecting the Terminal
To ensure device security:
Verify that the box is unopened and the security seal is intact.
Break the security seal, remove the terminal, and confirm the serial number matches the box.
Inspect for tampering (missing seals, extra wires, holes, or attachments).
If issues are found, contact PbN Support immediately.
Connecting to the Network
Ethernet LAN
Connect an Ethernet cable to the Ethernet (LAN) port.
⚠️ Connecting the wrong cable may damage the terminal.
Wi-Fi
Select Configure network on the display.
Select Wi-Fi and toggle it on.
Select the + icon to scan for networks.
Choose a network and enter the password, or select Add manually to enter details.
Confirm the selection.
A Wi-Fi icon will appear when connected.
Changing Wi-Fi Settings After Boarding
Go to Settings > Network.
Enter your passcode.
Adjust Wi-Fi settings as needed.
Testing the Connection
POS System Connection
Go to Settings > Diagnostics > Terminal API.
Verify Status: Successful.
Select View results to confirm.
Powering the Terminal
Turning On
Connect the terminal to a power source.
The display may cycle on and off during startup.
Restarting
Go to Settings > Power.
Enter your passcode.
Select Restart and confirm.
Turning Off
Disconnect the terminal from the power source.
Payment Terminal Menus
Settings Menu
Option | Description | Passcode Required? |
Device info | View terminal details (S/N, model, store, IP, etc.) | No |
Network | Configure network settings | Yes |
Software | View/update software version | Yes |
Configuration | View, update, or remove configuration | Yes |
Diagnostics | Run network tests | No |
Power | Restart or power off terminal | Yes |
Transactions Menu
Option | Description | Passcode Required? |
Totals | View, print, or reset transaction totals | Yes |
History | View transaction history and reprint receipts | No |
Normal Payment | Start a payment as a standalone terminal | Yes |
Special Payments | Includes Refunds, MOTO transactions, PIN bypass | Yes |
Device Information
To view terminal details:
Go to Settings > Device info.
The screen will display:
Model and serial number
Software and configuration version
Merchant account and store details
A QR code for device information
Troubleshooting
After exhausting basic troubleshooting steps, such as restarting and checking the network connection, please contact PbN Support for further troubleshooting.