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PbN Point of Sale System: P400 Plus User Manual
PbN Point of Sale System: P400 Plus User Manual
Alyssa Elso avatar
Written by Alyssa Elso
Updated over a month ago

Welcome to the PbN Point of Sale system! This guide will help you get started with your new P400 Plus payment terminal, ensuring smooth and efficient in-person payment processing at your practice. Below, you'll find all the essential information you need to set up, operate, and troubleshoot your terminal.

Keypad Keys

Key

Name

Cancel

↩️

Clear

Confirm

Supplied Components

  • P400 Plus payment terminal

  • Power supply

  • Connection accessories (e.g., Ethernet dongle)

  • Privacy shield

Setting Up the Terminal

Follow these steps to set up your P400 Plus terminal:

  1. Inspect the terminal.

  2. Connect the dongle cable: Open the back cover, insert the cable, and close the cover.

  3. Secure the cable: If applicable, tighten the cam lock screw to prevent damage.

  4. Power on the terminal: Connect it to a power source. The display will turn on and off during startup.

  5. Configure network settings: Connect the terminal to a network.

  6. Board the terminal: Select your store and confirm. The process may take up to 30 minutes.

    • If boarding does not appear, wait up to three hours for synchronization and try again.

  7. Test the connection

Inspecting the Terminal

To ensure device security:

  • Verify that the box is unopened and the security seal is intact.

  • Break the security seal, remove the terminal, and confirm the serial number matches the box.

  • Inspect for tampering (missing seals, extra wires, holes, or attachments).

If issues are found, contact PbN Support immediately.

Connecting to the Network

Ethernet LAN

  1. Connect an Ethernet cable to the Ethernet (LAN) port.

    • ⚠️ Connecting the wrong cable may damage the terminal.

Wi-Fi

  1. Select Configure network on the display.

  2. Select Wi-Fi and toggle it on.

  3. Select the + icon to scan for networks.

  4. Choose a network and enter the password, or select Add manually to enter details.

  5. Confirm the selection.

A Wi-Fi icon will appear when connected.

Changing Wi-Fi Settings After Boarding

  1. Go to Settings > Network.

  2. Enter your passcode.

  3. Adjust Wi-Fi settings as needed.

Testing the Connection

POS System Connection

  1. Go to Settings > Diagnostics > Terminal API.

  2. Verify Status: Successful.

  3. Select View results to confirm.

Powering the Terminal

Turning On

  1. Connect the terminal to a power source.

  2. The display may cycle on and off during startup.

Restarting

  1. Go to Settings > Power.

  2. Enter your passcode.

  3. Select Restart and confirm.

Turning Off

  1. Disconnect the terminal from the power source.

Payment Terminal Menus

Settings Menu

Option

Description

Passcode Required?

Device info

View terminal details (S/N, model, store, IP, etc.)

No

Network

Configure network settings

Yes

Software

View/update software version

Yes

Configuration

View, update, or remove configuration

Yes

Diagnostics

Run network tests

No

Power

Restart or power off terminal

Yes

Transactions Menu

Option

Description

Passcode Required?

Totals

View, print, or reset transaction totals

Yes

History

View transaction history and reprint receipts

No

Normal Payment

Start a payment as a standalone terminal

Yes

Special Payments

Includes Refunds, MOTO transactions, PIN bypass

Yes

Device Information

To view terminal details:

  1. Go to Settings > Device info.

  2. The screen will display:

    • Model and serial number

    • Software and configuration version

    • Merchant account and store details

    • A QR code for device information

Troubleshooting

After exhausting basic troubleshooting steps, such as restarting and checking the network connection, please contact PbN Support for further troubleshooting.

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