Spanish Language SMS Templates

Created by Emily McClendon, Modified on Mon, 22 Jul at 2:20 PM by Alyssa Elso

How to Turn On and Utilize Spanish SMS Templates

Adding SMS Templates

You can now easily communicate with Spanish-speaking patients by adding Spanish SMS templates. To do this:

1. Access SMS Templates:

Navigate to Campaign > SMS Templates.
Click the "+" button next to "EN" to add a new language template.

2. Adding a New Language Template: There are three ways to add a Spanish template:

Blank Template: Start from scratch and write your own Spanish message.

Copy from English Template: Copy the content from the English template and translate it into Spanish.

Automatic Translation: Use AI to automatically translate the English template into Spanish.

Regardless of the method chosen, review each template for accuracy before saving and sending it to patients.

Note: If you don't see the "Add New Language" option, this feature must be turned on internally. Contact Support to enable it.

Resetting Existing Templates and Importing Spanish Templates

You can reset all default templates to customize your own SMS templates and translate them into Spanish.

Be aware that this action will remove all default messages and cannot be undone.

Reset Templates: This can be done under the Templates section in the Appointment, Forms, and Payments tabs.

Follow-up Campaigns: Templates can also be reset within each Follow-up Campaign, such as the Appointment Reminders Campaign.

Sending a Spanish SMS Message

Once you've set up your Spanish SMS templates, campaigns and automated messages will use the patient's preferred language set in your practice PMS. This setting is found in the Patient Overview under Details > Language Settings.

Automated SMS: If a Spanish template is not available, the message will default to English. Ensure you have templates for both EN and ES in your automated messages.

Manual SMS: When sending a manual message from the Communication Center, you can select the Spanish template from SMS templates. This is how it will appear in the Comm Center.