Accessing Call Recordings through Marketing IQ

The call recording page is designed to provide detailed information about every call that your business receives or makes. Here are the primary components:

1. Search Functionality: The page includes a robust search feature that allows you to quickly locate specific calls by various criteria such as date, caller number, or name.

2. Call Logs: The core of the page is the call log table, which provides a comprehensive overview of each call. The columns included in the log are:

• ID: A unique identifier for each call, which is useful for referencing and tracking specific interactions.
• Time: The exact date and time the call was made or received.
• Caller Number: The phone number from which the call originated.
• Status: Indicates whether the call was completed or not. Common statuses include "completed" and "no-answer."
• Duration: The length of the call, which can help assess the engagement level and efficiency of call handling.
• Number: The number that was called.
• Name: The name associated with the phone number, if available.
• City: The city from which the call was made.
• State: The state from which the call was made.
• ZIP: The ZIP code corresponding to the caller's location.

3. Call Recordings: Each call recorded is stored in the system and can be easily accessed through the call log. These recordings can be listened to directly on the page or downloaded for offline review and analysis.