To import reviews into the Reputation page and generate review request links for Google and Facebook, you’ll need to establish a connection. Follow these steps to ensure your accounts are properly linked:
Establishing a Connection
Navigate to the Reputation Page
Open the Reputation page in your Practice by Numbers dashboard.
Click the Settings icon located at the top-right corner of the review stats panels.
Open Review Settings
In the Settings menu, select the Reviews option on the left-hand side.
You will see options to connect both your Google and Facebook accounts.
Connecting Your Google My Business Account
Click the CONNECT WITH GOOGLE button.
Follow the on-screen steps to log in with your Google My Business account credentials.
Ensure that you select the correct business profile during the login process.
Finding Your Google Business Profile ID
To manage your Google Business Profile and locate your Business Profile ID:
Log in to the account you use to manage your Business Profile.
On your Google Business Profile dashboard, click the three dots next to "Your business on Google."
Select Business Profile Settings, then go to Advanced Settings.
Your Business Profile ID will be displayed in this section.
Alternatively, to find your Business Profile through a Google search:
Search for your exact business name on Google Search.
If prompted, click View Profile to manage your Business Profile.
Select Menu → Business Profile Settings → Business Profile ID.
Connecting to Facebook
Click the CONNECT WITH FACEBOOK button.
Log in to your Facebook account and authorize Practice by Numbers (PbN) to access your business page.
If you manage multiple Facebook pages, ensure all relevant pages are selected during this step.
Final Steps
Save Your Settings
Once your Google and Facebook accounts are connected, click the Save button at the bottom-right corner of the settings page.
Set Up the Review Request Campaign
With your accounts connected, you can now create a Review Request Campaign to send review request links to your patients.