If your account becomes locked after five unsuccessful login attempts, you won’t be able to sign in until it’s reset. To protect your data, Practice by Numbers (PbN) requires users to verify their identity and set a strong password before regaining access.
This guide walks you through how to unlock your account and set yourself up for smoother logins in the future.
Why Accounts Get Locked
Your PbN account may be locked due to:
Multiple failed login attempts (five or more).
Incorrect credentials (wrong email or password).
Security restrictions include flagged passwords found in public breaches.
How to Unlock Your Account
Contact PbN Support
If your account becomes locked after five unsuccessful login attempts, you’ll need to contact Practice by Numbers to regain access. Here’s how to reach us:
Support Chat: Visit practicenumbers.com and provide your account email.
Email: Write to [email protected], including the email linked to your account.
Phone: Call 866-216-8416 ext. 2 during business hours:
Monday–Friday: 8:00 AM – 7:00 PM ET
Monday–Friday: 5:00 AM – 4:00 PM PT
After Your Account is Unlocked
Once your account is unlocked, you’ll receive an email with a password reset link. Follow these steps carefully:
Enter Your Practice Code Word
You’ll be asked for the Practice Code Word during reset.
This is sent via text message when your account is created.
If you didn’t receive it, request it directly from your administrator (must be provided securely in person or over the phone — never by email or SMS).
Create a Strong New Password
PbN requires passwords to meet strict security standards. Your new password must include:
✅ At least 9 characters
✅ At least 1 uppercase letter
✅ At least 1 lowercase letter
✅ At least 1 number
✅ At least 1 special character:
!@#$%^&*()-_=+[]{};:'",.<>?/|
Avoid:
Sequential characters (e.g.,
abc,123)Repeated characters (e.g.,
aaa,111)Keyboard patterns (e.g.,
qwerty,asdf)Passwords containing your name or email address
A password strength meter will confirm if your new password meets these rules.
Prevent Future Lockouts
To avoid login issues in the future, we recommend:
Clear Browser Cache & History
Remove outdated stored data before logging in again.
Avoid Internet Explorer, which is not supported.
Delete Old Stored Passwords
Remove saved PbN passwords from your browser or password manager.
Delete Old Password Reset Emails
Only use the most recent reset email to avoid confusion.
Double-Check Credentials
Carefully enter your email, password, and Practice Code Word to prevent multiple failed attempts.
Keep Contact Info Updated
Ensure your email and mobile number are current in PbN to ensure you receive password reset instructions.
Summary
If you get locked out of your PbN account:
First, contact your administrator or PbN Support to unlock it.
Use your Practice Code Word and set a secure new password following the updated rules.
Clear stored passwords and old reset emails to prevent future login errors.
By following these steps, you’ll regain access quickly and keep your account secure.