Login Security and Password Requirements
To maintain a secure platform, all users must complete a bot control verification step during login. This appears after entering your email and password and is marked by a Cloudflare security check. A green “Success!” badge indicates that the verification has passed, and the user may proceed.
If verification fails, users will see a “Please complete the security check” error and will not be able to log in. This often indicates that the user’s password does not meet current security standards. In such cases, you will be required to reset your password before regaining access.
During the reset process, you must provide your Practice Code Word to confirm your identity. This extra step ensures that only authorized users can complete password updates and access their account.
Password Requirements in PbN
When creating or resetting a password in PbN, the following rules must be met:
✅ At least 9 characters long
✅ At least 1 uppercase letter
✅ At least 1 lowercase letter
✅ At least 1 number
✅ At least 1 special character (e.g., !@#$%^&*()-_=+[]{};:'",.<>?/|)
🚫 Avoid:
Sequential characters (e.g.,
abc,123)Repeated characters (e.g.,
aaa,111)Keyboard patterns (e.g.,
qwerty,asdf)Passwords that include your name or email address
📌 A password strength meter will appear on the reset page to help confirm that your new password meets these requirements.
For Administrators: How to Reset a User’s Password
If you need to reset a password for a user in your practice:
Step 1: Log in to PbN
Log in with your administrator credentials.
Step 2: Access User Accounts
Click the menu in the upper-right corner.
Navigate to Practice Settings > User Accounts.
Step 3: Reset the Password
Find the user who needs a reset.
Click Reset Password.
This will send:
An email with a password reset link.
A text (SMS) with the Practice Code Word (if a valid mobile number is saved).
Step 4: Share the Practice Code Word
The Practice Code Word is displayed at the top of the User Accounts page.
Share this securely in person or by phone.
⚠️ Do not send the code manually by email or text.
Step 5: User Receives Reset Email & Code Word
The user receives an email with a password reset link (valid for 3 days).
They must enter the Practice Code Word to complete the reset.
📌 If the user does not receive the reset email, verify their email address in PbN or ask them to check Spam/Junk.
For Users: How to Reset Your Password
If you requested a reset or your administrator triggered one for you:
Step 1: Open the Reset Email
Look for an email from Practice by Numbers titled “Reset Your Password”.
Click the reset link.
(Check Spam/Junk if you don’t see it.)
Step 2: Enter the Practice Code Word
You will receive the Practice Code Word via text (SMS).
Enter it on the reset page and click Verify.
If you didn’t receive a text, contact your practice administrator.
Step 3: Create a New Password
Enter a new password following the requirements above.
Confirm it by entering it again.
Click Save Password.
Step 4: Log Back In
Enter your email and new password.
Complete the security check and log in.
Troubleshooting & FAQs
Didn’t receive the reset email?
Check Spam/Junk.
Ask your administrator to confirm your email is correct in PbN.
Didn’t get the Practice Code Word by text?
Make sure your phone number is up to date in PbN.
If not, your administrator can provide the code securely in person or by phone.
Reset link expired?
Reset links are valid for 3 days. If yours expires, request a new one from your administrator.
By following these steps and meeting the password requirements, you can securely reset your password and regain access to PbN. For further help, contact [email protected].