Why Does the Insurance AR KPI Display Nothing?
Dentrix does not share insurance claim information with third-party companies. This affects the display of AR amounts in the following ways:
On the Financial - Summary and Accounts Receivables pages, the total balance includes both what patients owe and what is expected from insurance claims.
However, this total balance is displayed solely as Patient AR.
As a result, the Insurance AR and Insurance over 90 KPIs will always display as zero.