Fees
PbN Fee: PbN fees are 1% of the payments processed through our platform.
Patient Convenience Fee: Your patients are charged a convenience fee of 2.90% + 30 cents for each transaction. This charge can be absorbed through the practice.
Example Transaction:
If a patient owes $100, they will be charged $103.30 after adding the convenience fee.
From the original $100, PbN will deduct a 1% fee ($1), resulting in $99 being transferred to your practice.
Additional Resources:
Payment Processing Time
Debit and Credit Card Payments: Typically take 3-5 business days to process and deposit into your bank account.
ACH/Direct Bank Account Payments: Typically take 5-7 business days to process and deposit.
Refunds
Anytime a patient requests a refund, the refund must be processed through Stripe. Please keep in mind that refunds will not include the convenience fee charge of 2.9% + 30 cents or PbN's 1% fee.