*Payment Plans are currently in beta and accessible only to a limited number of practices at this time.*
This guide explains the fees and pricing for PbN Payments when using the Payment Plan feature. It provides a breakdown of applicable transaction rates to ensure practices and patients understand the associated costs.
Payment Plan Fee Structure
General Guidelines
No Surcharges on Payment Plan Transactions
Practices cannot add a surcharge fee to any payment plan transactions.
Standard Payment Plan Fee (For transactions other than in-office POS payments)
A flat fee of 3.4% + $0.30 per transaction applies to all payments made through a payment plan, regardless of the payment method.
In-Office POS Payment Plan Fees
For in-office transactions using a Point of Sale (POS) system, fees vary based on the pricing model and payment type:
PbN Payments Pricing Model
Debit Card Transactions: 2.69% + $0.30 per transaction
Credit Card Transactions: 2.69% + $0.30 per transaction
PbN ZeroPay Pricing Model
Debit Card Transactions: 1.5% + $0.25 per transaction
Credit Card Transactions: 3.00% per transaction
Recurring Payments
Patients are automatically charged based on their installment due date.
Payment Plan Fee Examples
Here are a few scenarios to illustrate how fees are applied:
Online Payment Plan Transactions (Same for Debit & Credit Cards)
Scenario | Installment Amount | Fee | Customer Pays | Net Amount to Practice |
Automated Charge on Due Date | $100 | $3.70 (3.4% + $0.30) | $100 | $96.30 |
Manual Online Payment | $100 | $3.70 (3.4% + $0.30) | $100 | $96.30 |
Practice Charges Patient’s Saved/New Card | $100 | $3.70 (3.4% + $0.30) | $100 | $96.30 |
In-Office POS Transactions (Card-Present Payments)
Scenario | Pricing Model | Installment Amount | Fee | Customer Pays | Net Amount to Practice |
Debit Card - PbN Payments | PbN Payments | $100 | $2.99 (2.69% + $0.30) | $100 | $97.01 |
Debit Card - ZeroPay | PbN ZeroPay | $100 | $1.75 (1.5% + $0.25) | $100 | $98.25 |
Credit Card - PbN Payments | PbN Payments | $100 | $2.99 (2.69% + $0.30) | $100 | $97.01 |
Credit Card - ZeroPay | PbN ZeroPay | $100 | $3.00 (3.00%) | $100 | $97.00 |
Pay in Full Option
The Pay in Full feature is not a payment plan but allows you to offer a discount to customers who pay the full amount upfront.
If permitted by state laws, you can apply a surcharge to the Pay in Full option.
Pay in Full transactions follow the standard payment processing fees, not the special pricing for payment plans.
FAQs
Q1: Can I charge patients an extra fee to cover transaction costs?
No. Surcharges cannot be added to payment plan transactions. However, you can include a management fee within the plan itself to offset transaction costs.
Q2: What happens if a patient misses a payment?
The system will attempt to charge the patient on the due date.
If the payment fails, the patient will receive notifications.
After five failed attempts (the number of attempts is set in Payment Settings), the plan is marked as delinquent, and the practice must manually follow up with the patient.
Q3: Do in-office POS rates apply to all payment plan transactions?
No. In-office POS rates only apply to card-present transactions. Online payments will always follow the 3.4% + $0.30 rate.
Q4: Is Pay in Full considered a payment plan?
No. Pay in Full is not a payment plan but an option for patients to pay in advance, often with a discount.
Q5: Can I apply a surcharge to the Pay in Full option?
Yes, if permitted by state laws. You must configure the surcharge rate so that the customer pays the fee.