This guide explains the fees associated with using Stripe through Practice by Numbers, how payments are processed, and what to expect when issuing refunds.
Fees Overview
Practice by Numbers (PbN) Platform Fee: A 1% fee is deducted from the total payment amount processed through PbN.
Patient Convenience Fee: Patients are charged a 2.90% + $0.30 convenience fee per transaction.
Note: Practices may choose to absorb this fee instead of passing it on to patients.
Example Transaction Breakdown
For a $100 payment made by a patient:
The patient is charged $103.30 (includes the 2.9% + $0.30 convenience fee).
From the $100 base payment:
A 1% PbN fee ($1) is deducted.
$99 is transferred to your practice’s bank account.
The $3.30 convenience fee goes to Stripe and cannot be refunded to the patient.
Payment Processing Time
Credit/Debit Card Payments: Funds are typically deposited into your practice’s bank account within 3–5 business days.
ACH / Bank Account Payments: Funds are typically deposited within 5–7 business days.
Refund Policy
Refunds must be issued directly through Stripe.
The 2.90% + $0.30 patient convenience fee and the 1% PbN platform fee are non-refundable.
Practices will refund the base amount only (e.g., $100 in the example above), not the total amount the patient was charged.