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Stripe Fees & Payment Processing Overview

Emily McClendon avatar
Written by Emily McClendon
Updated over 3 weeks ago

This guide explains the fees associated with using Stripe through Practice by Numbers, how payments are processed, and what to expect when issuing refunds.


Fees Overview

  • Practice by Numbers (PbN) Platform Fee: A 1% fee is deducted from the total payment amount processed through PbN.

  • Patient Convenience Fee: Patients are charged a 2.90% + $0.30 convenience fee per transaction.

  • Note: Practices may choose to absorb this fee instead of passing it on to patients.


Example Transaction Breakdown

For a $100 payment made by a patient:

  • The patient is charged $103.30 (includes the 2.9% + $0.30 convenience fee).

  • From the $100 base payment:

    • A 1% PbN fee ($1) is deducted.

    • $99 is transferred to your practice’s bank account.

  • The $3.30 convenience fee goes to Stripe and cannot be refunded to the patient.


Payment Processing Time

  • Credit/Debit Card Payments: Funds are typically deposited into your practice’s bank account within 3–5 business days.

  • ACH / Bank Account Payments: Funds are typically deposited within 5–7 business days.


Refund Policy

  • Refunds must be issued directly through Stripe.

  • The 2.90% + $0.30 patient convenience fee and the 1% PbN platform fee are non-refundable.

  • Practices will refund the base amount only (e.g., $100 in the example above), not the total amount the patient was charged.


📚 Additional Resources

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