If a provider, such as a hygienist, is missing from your available provider list, it’s likely due to one of the following reasons:
The Provider Has Not Been Confirmed
After adding a provider to the Employee page, they must be confirmed before appearing in reports and dashboards.
Ensure they are also selected as a Provider in the system.
Click here to learn how to add and confirm an employee/provider.
A Former Provider Is Still Active
Ensure all settings related to a former provider or employee are unchecked to avoid conflicts.
Their past data will still be available in reports for historical reference.
Provider Hours Are Not Assigned
A newly added provider must have assigned working hours in Settings > Office and Provider Hours to be visible.
