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Using Quick Actions in Patient Flow

Written by Alyssa Elso
Updated over 2 weeks ago

Quick Actions allow staff to perform common tasks directly from the operatory tile without navigating away from Patient Flow.

These actions reduce workflow interruptions and improve internal communication.


Sending a Message to the Operatory

How to Send

  1. Click the Message icon on the operatory tile.

  2. Enter your message.

  3. Click Send.

Where Messages Appear

  • An alert in Team Messaging.

  • In the associated operatory thread.

  • As a pop-up when using the Desktop App

When to Use

  • Request assistance.

  • Provide patient updates.


Adding an Operatory Alert

How to Add

  1. Click the Alert icon.

  2. Select the appropriate alert type.

  3. The alert displays on the operatory card.

Where Alerts Appear

  • On the operatory tile.

  • In Team Messaging threads.

Common Alert Types

  • Help Needed

  • Delay (5, 10, 15, 20 minutes)

  • Doctor Required

  • Front Office Attention

Best Practice

Use alerts for urgent needs and messages for general communication.


Summoning Assigned Provider

How It Works

  1. Click the Provider icon.

  2. The assigned provider receives a notification.

If no provider is assigned, the icon may indicate β€œNo Assigned Provider.”


Summoning Other Staff

To request help from another team member:

  1. Click the summon option.

  2. Select the desired provider or staff member.

  3. Confirm.


Viewing the Routing Slip

How to Open

  1. Click the Routing Slip icon.

Red Indicator

A red triangle indicates the patient has PMS alerts. Hover to preview updates without opening fully.


Moving to Check-out

  1. Click the arrow icon.

  2. The patient moves to Ready for Check-out.

This creates a visible signal for the front desk to process.


Operational Impact

Quick Actions:

  • Reduce hallway communication.

  • Increase response speed.

  • Improve documentation visibility.

  • Keep all activity centralized.

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