When troubleshooting issues with a Yealink T54W IP phone, it may be necessary to retrieve the local log files. These logs provide detailed activity information that can help pinpoint the root cause and determine the appropriate steps for resolution.
Step-by-Step Instructions
Follow the steps below to retrieve the local log files:
Get the IP Address of the Phone
Press the “OK” button on the Yealink T54W phone.
The IP address will appear on the screen.
Access the Phone's Web Interface
Open a web browser (Google Chrome is recommended).
Enter the phone's IP address into the address bar.
Follow the on-screen instructions to access the Phone Admin login page.
Log In to the Admin Panel
Enter the username and password (PbN credentials).
If you do not have the login credentials, please contact PbN Support.
Download the Log Files
Navigate to Settings > Configuration.
Scroll down to the “Local Log” section.
Click the “Export” button to download the log files to your computer.
