Download the printable Yealink T73U Phone User Guide to learn your phone's keys and everyday call tasks in PbN Voice. It covers answering, holding, parking, transferring, conferencing, intercom, and voicemail.
This guide is for any team member using a Yealink T73U desk phone with PbN Voice. Print a copy for each workstation, or keep it handy as a quick reference.
Download the guide
The guide is four pages, sized for standard letter paper in landscape. It includes:
A labeled diagram of every key on the T73U
Step-by-step instructions for common call tasks
Voicemail access codes and greeting setup
Get to know your T73U
The T73U has a 2.8" color screen with four line keys on each side. Page 2 of the guide labels each key.
Key | Where to find it | What it does |
Hold / Line keys | Four on each side of the screen | Show your line and universal hold (park) positions |
Soft keys | Four keys directly below the screen | Change with what you're doing, such as Answer, Park, or Transfer |
Message key | Touch key below the soft keys (far left) | Opens your general voicemail |
Headset key | Touch key below the soft keys | Answers or places calls on your headset |
Mute key | Touch key below the soft keys | Mutes or unmutes your microphone |
Hold key | Top key to the right of the dial pad | Puts a call on personal hold, or resumes it |
Transfer key | Right of the dial pad | Transfers the active call |
Redial key | Right of the dial pad | Shows or redials dialed numbers recently |
Speaker key | Bottom key to the right of the dial pad | Turns the speakerphone on or off |
New Message Indicator | Light on the top-right corner of the screen | Lights up for new voicemails and incoming calls |
Quick reference
These are the most common tasks in short form. The full steps are in the guide.
To do this | Do this |
Answer a call | Pick up the handset, or press the Headset key, Speaker key, or Answer soft key |
Place a call | Pick up the handset (or press Headset or Speaker), dial, then press Send |
Personal hold (your phone only) | Press the Hold key. Press it again or press Resume to return to the call. |
Universal hold/park (all phones) | Press the Park soft key and listen for the hold position. Resume from any phone by pressing the Hold key. |
Warm transfer | Press Transfer, dial the extension or number, introduce the caller, then press Transfer again |
Blind transfer | Press Transfer, dial the extension or number, then press the B Transfer soft key |
Conference call | Press More, then Conference. Dial the third party, then press More and Conference again. |
Intercom | Dial 8 + the extension, then press Send |
General voicemail | Dial 9000 or press the Message key |
Personal voicemail | Dial 9001 |
Record a greeting | Dial *86, then assign the greeting in your Media Library in the Admin Portal |
Switching from the Yealink T54W?
PbN Voice works the same on the T73U, so your codes, park positions, and voicemail don't change. A few keys are in new places:
Hold: The Hold key is now the top key to the right of the dial pad.
Message, Headset, and Mute: These are touch keys in a row just below the screen's soft keys.
Transfer: You can use the Transfer key next to the dial pad or the Transfer soft key.
Using a T54W? See the Yealink T54W Phone User Guide.
Need help?
If your T73U isn't working as expected, or you'd like help setting up park positions or voicemail, contact PbN Support at 866-216-8416, or send us a message using the chat icon in the bottom-right corner.