How can I retrieve or reset the Practice Code Word in Practice by Numbers as an administrator?
The Practice Code Word in Practice by Numbers is a security feature designed to protect your account and ensure that only authorized users can access sensitive settings or perform password resets. Retrieving or resetting the Practice Code Word requires secure access to your account or verification via other approved methods.
Methods for Retrieving the Practice Codeword
1. Through the Application Settings
If you or someone in your practice is logged into Practice by Numbers, the Practice Code Word can be retrieved directly from the application. Follow these steps:
Navigate to New Settings > General > User Accounts.
The Practice Code Word will be hidden in a banner at the top of the page.
Select Show Code Word and provide it verbally to the employee.
2. Through Secure Verification
If no one is logged into the account or you cannot access the Code Word through the application's settings, you can retrieve it using secure verification measures:
Outbound Call Verification: The Practice Code Word can be provided by our Support team through an outbound call to the verified office number associated with your account.
Text Message Verification: If your cell phone number is added to your User Account, the code word can also be sent to your mobile device via text message.
SMS Delivery Specifics: The Practice Code Word is sent via SMS to the verified office phone number registered with your account, ensuring secure delivery.
Landline Limitation: If the verified office number is a landline, it will not receive SMS messages. In such cases, the Practice Code Word can be delivered via a phone call to the verified office number.
Troubleshooting Access Issues
Ensure that your account details, including verified office or cell phone numbers, are accurate and up to date to facilitate secure communication.
If you encounter difficulty retrieving the Practice Code Word, contact Practice by Numbers' support team for assistance with verification or alternative recovery options.
If you believe the Code Word was not received due to a phone number issue, ensure the verified office phone number is correct and capable of receiving SMS. If necessary, request that the codeword be resent to the updated contact.
By following these procedures, you can ensure secure access to the Practice Codeword and maintain the integrity of your account.