To support faster performance, enhanced security, and greater flexibility, Practice by Numbers will undergo a major platform upgrade, which will require full system downtime.

During this window, the entire platform will be temporarily offline.

This infrastructure upgrade strengthens our ability to deliver a faster, more secure experience across all systems:

The following services will be temporarily inaccessible during the upgrade window:

We recommend manually tracking any important activity (e.g., appointments, check-ins, payments) during the downtime. Once the system is back online, all updates will sync automatically.

In the event we’re unable to complete the upgrade due to technical limitations, we will notify you of the revised plan by Thursday, July 31st.

1. Will the system be completely offline during the scheduled window?
Yes. The entire platform—including web, mobile, and kiosk applications—will be unavailable from Friday, August 1st at 8:00 PM PST to Sunday, August 3rd at 12:00 AM PST.
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2. Why is this upgrade being performed now?
To improve platform performance, security, and reliability. This foundational upgrade will allow us to release new features more quickly and serve practices more effectively.
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3. Why does everything need to be shut down, including mobile and kiosk apps?
The upgrade affects the core infrastructure of our system. To ensure stability and data protection, all points of access—including apps, web, and APIs—must be temporarily disabled.
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4. Is there any way to access part of the system during the upgrade?
No. Allowing partial access could result in data loss or inconsistencies. To keep your data safe, the entire system will remain offline.

5. Can I use the mobile app to text patients or access data?
No. The mobile app will be completely offline and non-functional during the upgrade.
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6. Can patients use the portal to access records, submit forms, or pay bills?
No. The patient portal will be inaccessible, and all patient-facing forms and payment features will be unavailable.
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7. Can patients use kiosks to check in or submit forms?
No. Kiosk functionality, including check-ins and form submissions, will be paused.
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8. Can I or my patients book appointments online?
No. Online scheduling and appointment booking will be unavailable for both practices and patients.
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9. Will Grow be accessible during the upgrade?
No. The Grow mobile app will be unavailable, as it depends on platform APIs that will be offline.
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10. Will ARC messages, Campaigns, Follow-Ups, or Appointment Reminders still send?
No. All scheduled and automated communications will be paused and held until the system is back online.
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11. Can I send or receive Payment Requests, Review Requests, or Form Submissions?
No. All outbound and inbound features, including forms, payments, and reviews, will be temporarily disabled.
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12. Will Payment Plans continue processing as scheduled?
No. Any scheduled installment due between Friday, Aug 1 at 8:00 PM PST and Sunday, Aug 3 at 12:00 AM PST will be processed after the upgrade is complete.
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13. Will the payment system itself function during this period?
No. Payment requests, in-app billing, and all related payment functionality will be offline.
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14. Will PMS (Practice Management System) data continue to sync?
No. PMS sync will be paused during the downtime. A full sync will automatically occur once the platform is restored.

15. Will the PbN Phone system be affected by this downtime?
No. PbN Phones will remain fully operational throughout the upgrade.

16. What should I do while the platform is down?
We recommend operating manually—track appointments, notes, and other actions offline. When the platform comes back online, all synced systems will catch up with your PMS.
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17. Can I continue using my Practice Management Software (PMS) and sync with PbN later?
Yes. You can use your PMS as usual. Once the platform is restored, PbN will automatically perform a full sync.

18. What happens if something goes wrong during the upgrade?
We have rollback procedures in place. If necessary, the platform will be restored to the previous version to minimize disruption.
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19. Will there be any bugs or issues after the upgrade?
Although we have thoroughly tested, minor issues may still arise. Our team will closely monitor everything to address any concerns promptly.

20. What happens if the upgrade is delayed or canceled?
If we experience any delays, we’ll notify all clients by Thursday, July 31st, with a revised timeline and plan. Your operations and experience remain our top priority.

If you use PbN Voice and typically rely on the mobile app to answer calls, you can temporarily forward calls to your cell phone during the planned outage from August 1 - 3.

👉 Click here to view step-by-step instructions on setting up call forwarding »

Our support team is here for you. If you have any questions before, during, or after the upgrade, don’t hesitate to reach out.
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Thank you for your patience and continued trust in Practice by Numbers. This upgrade is a major step forward, and we’re excited to bring you a stronger, faster, and more reliable platform.