The Sync Issue Banner appears when Practice by Numbers (PbN) detects that your account is out of sync with your Practice Management Software (PMS). This notification ensures that your data integrity is maintained by alerting you promptly and guiding you to resolve the issue.
How It Works
Appearance of the Banner:
A prominent banner will appear at the top of the dashboard, alerting you to the sync issue. This banner will only be displayed if the system has been down for more than 72 hours.
It includes a message informing you about the issue:
"There is a syncing issue between PbN and your PMS. Please schedule a time for our team to fix the issue here: repair link."
Repair Link:
The banner provides a clickable repair link that directs you to the scheduling page. This allows you to book a time for the Practice by Numbers support team to resolve the sync issue.
Steps to Resolve the Sync Issue
Identify the Issue:
When the banner appears, read the message to confirm the sync problem.Click on the Repair Link:
Locate the repair link in the banner.
Click the link to open the scheduling page for repair assistance.
Schedule the Repair:
Choose a convenient time for the support team to assist you in resolving the sync issue.
Complete the Process:
Once scheduled, the PbN team will work with you to restore the connection between PbN and your PMS.
Why Is This Important?
Sync issues can affect the accuracy of your data in Practice by Numbers, including patient records, appointments, and financial data. Promptly addressing these issues ensures uninterrupted use of PbN features.