The new Scorecards feature in Practice IQ provides comprehensive, customizable dashboards to monitor key metrics for various aspects of practice operations, including Doctor, Hygiene, Treatment, and Insurance performance. These Scorecards allow practices to easily assess and optimize productivity, treatment acceptance, and financial outcomes.
1. Doctor Scorecard
Overview: The Doctor Scorecard presents metrics related to each provider’s productivity and patient engagement.
Doctor’s Key Performance Indicators (KPIs):
Average Hourly Provider (Adj): Tracks the average hourly production, adjusted for each provider.
Production (Gross) and Production (Adjusted): Shows gross production and adjusted values.
Collections: Total collections associated with each provider.
Patients Seen and % Patients Diagnosed All: Tracks the number of patients each provider saw and the percentage diagnosed.
Restoration/Crown Ratio: Shows the number of restorations to crowns the provider performs.
Patient Hrs Provider and Available Hours Provider: Shows the hours patients were seen and hours provider was available to work.
Doctor's Treatment Scorecard
Overview: The Treatment Scorecard allows practices to monitor treatment acceptance rates, treatment plans, and diagnostic efficiency for doctors.
Key KPIs:
% Tx Plan Accepted: Percentage of the dollar amount of treatment plans accepted by all patients.
% Pts Tx Accepted (All Exams): Percentage of patients where at least one plan item was accepted (completed or scheduled) out of all exam patients presented a treatment plan.
% Patients Diagnosed (All Exams): Percentage of all patients receiving an exam that received a treatment plan.
Avg Tx Presented /Patient and Avg Tx Accepted /Patient: Shows the average $ amount of treatment presented and accepted per patient.
# Patients Presented (All Exams) and # Patients Accepted (All Exams): Number of Patients that were Presented Treatment for All Exams Types and Number of patients where at least one plan item was accepted (completed or scheduled).
Total Tx Plan Presented and Total Tx Plan Accepted: Total dollar amount of treatment plans presented and accepted.
Usage: This scorecard helps to identify trends in treatment acceptance and areas where presentation methods could be improved.
2. Hygiene Scorecard
Overview: The Hygiene Scorecard provides insights into the productivity and effectiveness of hygienists in the practice.
Hygienist’s Key KPIs:
Production (Gross) and Production Adjusted: Displays gross and adjusted production metrics for hygienists.
Perio Production: Production generated from periodontics procedures
Perio Prod / Hyg Prod: Percentage of periodontal production compared to hygiene production.
Fluoride %: Percentage of patients receiving fluoride treatment.
Patient Hrs Provider and Available Hours: Shows the hours patients were seen and hours hygienist was available to work.
Patients Seen: Unique patients seen by the hygienist.
Avg Hourly Provider (Adj): Average hourly adjusted production for the hygienist
Hyg Pre-Appointment Any %: Percentage of patients who, after seeing the hygienist, scheduled any another appointment.
Treatment Presented by Hygienist: Combines treatment presentation and acceptance numbers across different providers where the hygienist was involved in presenting the treatment.
Customization: Practices can copy this scorecard to custom dashboards and modify KPI selection as desired.
3. Insurance - New Patients (NPs) Scorecard
Overview: This scorecard provides an insurance breakdown of new patients seen in the office, helping practices understand insurance carrier distribution among new patients.
Key Details:
Insurance Carrier and Type: Displays insurance carriers and types associated with new patients.
Patient Count: Number of new patients seen per insurance carrier.
First Visit Fee, First 30-Day Production, and First 30-Day Collections: Tracks revenue generated from each insurance carrier during the patient's first 30 days.
Settings: Practices need to define insurance types in General Settings > Insurance Types to fully utilize this report.
4. Insurance - Write-offs Scorecard
Overview: The Insurance Write-offs Scorecard provides details on production, adjustments, and collections by insurance carrier, allowing practices to evaluate the financial performance of each carrier.
Key KPIs:
UCR Production: Hypothetical production number which is generated when all patients with a specific insurance plan are charged the UCR fee schedule instead of the actual insurance fee schedule.
Adj Production: Adjusted production values for an insurance carrier (this KPI is located towards the latter part of the table).
Adj Production % of UCR: Percentage of production for insurance carrier compared to UCR production. Calculated by dividing adjusted production for an Insurance plan by UCR Production.
Collections: Collections for an insurance carrier (this KPI is located towards the latter part of the table).
Collections % of UCR: Percentage of collections for insurance carrier compared to UCR production. Calculated by dividing collections for an Insurance plan by UCR Production.
Adjustments $: Dollar amount of adjustments for each insurance carrier.
TX Presented $ and TX Accepted $: Tracks the $ amount of treatment presented and treatment accepted for each insurance carrier.
#Patients and #Procedures: Number of patients seen and procedure done for each insurance carrier
Benefits: This report helps identify trends in insurance write-offs and allows for more accurate financial planning and negotiation with carriers.
Customization and Flexibility
Each Scorecard can be copied and customized, allowing practices to adjust metrics based on their goals and reporting needs. To create a custom scorecard, click on the three dot menu (…) and then from the options menu select the option “Add to Home page”.
Scorecard Color-Coding:
Scorecard tables use color-coding to indicate performance levels across various KPIs
Blue cells represent better performance, signaling KPIs where the provider/insurance is excelling.
Red cells indicate worse performance, highlighting areas that may need improvement.
White cells fall in between blue and red, representing mid-range performance that is neither high nor low.
This color-coded system allows for quick, visual identification of strong and weak performance areas, helping teams focus on improvement areas while recognizing achievements.