Due to the recent implementation of A2P 10DLC Fees and SMS overage fees, we have made it simple for you to track the number of messages being sent and received to help monitor your usage and potential overage charges.
An understanding of SMS segmentation and its cost implications is essential for efficient usage. Each message is divided into segments, with up to 160 characters per segment, impacting your usage count and expenses.
From your Practice IQ page, you will navigate to the Advanced drop-down and select the SMS Usage dashboard.
These are the following panels you will find on this dashboard.
In this panel, you will see your Sent and Received message count, SMS delivery rate, and the individual sent and received message count.
For instance, a 300-character message will count as 2 segments, while a 450-character message will count as 3 segments.
In the next panel, you can scroll through additional message KPIs. An important one to note is the SMS Segment Per Message.
SMS messages are divided into segments for transmission. A standard SMS message can contain up to 160 characters (including spaces). If a message exceeds this limit, it will be broken into multiple segments, each containing up to 153 characters.
Concatenation information is used to link these segments together on the receiving end, ensuring that the complete message is displayed.
To avoid overages, keep this number at 1. Anything over 1 means the message has exceeded 160 characters and has been separated into two messages. To keep messages concise, avoid special characters and unnecessary spaces, and focus on clear, direct communication.
Here is a Messaging Segment Calculator to verify the length of your message and ensure you don't exceed the limit.
How can I learn more?
For more detailed information, please consult: