PbN Payments FAQ

What is PbN Payments?

PbN Payments is a specialized payment processing service designed for dental practices. It offers a seamless and efficient payment solution that integrates with Practice by Numbers (PbN) systems, making financial transactions smoother for patients and practices.

Why should I choose PbN Payments?

PbN Payments is tailored specifically for dental practices, offering key benefits such as:

• No Platform Fees: Process payments without incurring extra charges, boosting profitability.
• Customizable Surcharges: Set surcharge rates that align with your practice’s policies, enhancing revenue management.
• In-Office Payments: Use a secure, integrated Point of Sale (POS) system to accept payments directly at your practice.

Are there any fees associated with PbN Payments?

Yes, PbN Payments does have transaction fees but no platform fees. The fee structure is as follows:

• Online Payments/Card Not Present (excluding AMEX): 2.90% + $0.30 per transaction
• In-Person Payments (excluding AMEX): 2.69% + $0.30 per transaction
• AMEX Debit/Credit Cards: 3.40% + $0.30 per transaction

Can I apply surcharges to cover transaction fees?

Yes, you can apply surcharges up to a maximum of 2.69% for credit card payments. However, surcharges are not allowed for debit card transactions or in certain U.S. states and Canadian provinces.

How can I start using PbN Payments?

Contact your PbN Customer Success Manager (CSM) or reach out to Support to ensure that Payments is enabled. Once enabled, log in to your PbN account and navigate to the "Settings" section. From there, you can begin the onboarding process by connecting to PbN Payments. You’ll need to complete the KYC (Know Your Customer) verification and set up your payment preferences.

How do I handle refunds with PbN Payments?

PbN Payments offers a straightforward refund process:

1. Go to the “Payments” tab in your PbN account.
2. Locate the transaction you wish to refund and click “Initiate Refund.”
3. Confirm the refund and track its status via the Payments or Refunds tables in your account.

Refunds must be processed within 6 months of the original transaction and transaction fees to the practice will not be refunded. 

What is a Point of Sale (POS) system, and how does it work with PbN Payments?

A POS system processes in-person transactions at your practice. With PbN's POS system, you can accept payments via credit/debit cards, mobile wallets, and contactless methods. It ensures quick, secure transactions and real-time receipt generation.

How can I order a POS system for my practice?

Contact your PbN Customer Success Manager (CSM) to order a POS system. They will handle the entire process, from order placement to delivery. If you need more help, you can also reach out to the PbN Support Team.

What are the payment processing times?

• Debit/Credit Card Payments: Typically take 3-5 business days.
• ACH/Direct Bank Account Payments: Typically take 5-7 business days.

What should I do if I encounter issues with my PbN Payments service?

For any issues or questions, you can contact PbN’s Support Team via email at support@practicenumbers.com or call 866-216-8416. Your Customer Success Manager is also available to assist with any service-related inquiries.