Call Event Logs Page Overview

The Call Event Logs page provides detailed information about call activities within the organization. Here are the key features and elements of this page:

Key Elements

• Event Filters: Allows users to filter call events by date. There are input fields for:

  • Start Date: Select the starting date for the event logs.
  • End Date: Select the ending date for the event logs.
  • Search Bar: Allows users to search for specific events using keywords.

• Call Event List: Displays detailed logs of call events, including:

  • Channel ID: A unique identifier for each call event.
  • Event Type: Indicates the type of event, such as "ringing" or "hangup."
  • Payload: Contains detailed information about the call event, including:
    • Event Type: The nature of the event (e.g., "ringing," "hangup").
    • Channel ID: Unique identifier for the call channel.
    • SIP Call ID: The Session Initiation Protocol identifier.
    • Dialed Number: The number that was dialed.
    • Destination Number: The number that received the call.
    • Direction: Indicates if the call was inbound or outbound.
    • Caller ID Name: The name of the caller.
    • Caller ID Number: The phone number of the caller.
    • User Extension: The extension of the user handling the call.
    • Hangup Cause: The reason for call termination.
    • Duration: The duration of the call.
    • Talk Time: The amount of time the call was in progress.
    • Answered: Indicates whether the call was answered.
    • Created At: Timestamp when the event was created.
    • Metadata: Additional details about the caller, phone number type, practice ID, user details, etc.

• Search Button: Initiates the search based on the provided filters.

This page is designed to provide administrators with comprehensive insights into their organization's call activities, allowing for detailed analysis and tracking of communication events.