Troubleshooting:
Device Not Registering with the System:
Issue: The device does not appear as registered or is not connecting to the VoIP service.
Possible Causes:
Incorrect MAC address or serial number input.
Network issues preventing the device from registering.
Outdated firmware on the device.
Solution:
Verify the MAC address and serial number on the device match what’s listed in the system.
Check the network connection and ensure the device is connected to a stable network (preferably wired).
Update the device's firmware to the latest version provided by the manufacturer.
Call Quality Issues (Echo, Dropped Calls, Poor Audio):
Issue: Callers or users experience poor audio quality or dropped calls.
Possible Causes:
Insufficient bandwidth or network congestion.
Faulty or misconfigured hardware (e.g., headsets, handsets, etc.).
Solution:
Run a bandwidth test to ensure your network can handle the VoIP traffic. VoIP typically requires 100 kbps per call.
Switch to a wired connection if using Wi-Fi and ensure that your network's Quality of Service (QoS) settings prioritize VoIP traffic.
Device Not Ringing for Incoming Calls:
Issue: A device is not ringing when calls are directed to the associated extension.
Possible Causes:
The device may not be properly assigned to the extension.
The device’s ringer volume may be muted or set too low.
Solution:
Reassign the device to the correct extension and verify that it’s registered.
Check the device settings to ensure the ringer is enabled and set to an appropriate volume level.