Troubleshooting:
Extension Not Receiving Calls:
Issue: Calls are not being routed to the assigned extension.
Possible Causes:
The extension may be in "Do Not Disturb" mode.
Call forwarding is misconfigured, sending the call to another destination.
The extension is not properly assigned to a user or device.
Solution:
Check that the "Do Not Disturb" option is turned off.
Review the call forwarding settings for the extension and ensure calls are routed as intended.
Verify that the extension is correctly assigned to a user or device in the system.
Incorrect Caller ID:
Issue: Outbound calls from an extension display the wrong caller ID.
Possible Causes:
The outbound number is not assigned to the correct extension.
The caller ID configuration is incorrect in the extension settings.
Solution:
Go to the extension settings and confirm the correct outbound number is assigned to the extension.
If caller ID masking is in use, ensure that it’s configured correctly to display the desired caller ID.
Calls Going to Voicemail Too Soon:
Issue: Incoming calls go directly to voicemail without ringing the extension.
Possible Causes:
The voicemail timeout is set too short.
The extension is set to send calls directly to voicemail when unavailable.
Solution:
Increase the voicemail timeout in the extension settings.
Verify the call forwarding settings to ensure calls ring the extension before being sent to voicemail.