The AI Receptionist Monitoring Page allows you to review and analyze conversations handled by the AI Receptionist. You can track active interactions, review past conversations, and gain insights into performance.
Access the AI Receptionist Monitoring Page
Log in to your Practice by Numbers account
Click your profile icon/name in the top right corner
Select New Settings Page
From the left-hand menu, navigate to: AI → Chatbot → Chatbot Monitoring
Filter Conversations
At the top of the page, choose how you want to view conversations:
Active Conversations → View only ongoing interactions
All Conversations → View the full history of AI Receptionist interactions
Ended Conversations → View only interactions that have ended
View Conversation List
The page displays a list of phone numbers that have interacted with the AI Receptionist
Each number represents a patient interaction
View Conversation Sessions
Click on a phone number
You’ll see a list of conversation sessions (e.g., Session 1, Session 2)
Each session includes:
When the interaction occurred (e.g., “3 days ago”)
Whether the session has ended
Click on a session to view detailed information.
Analyze Session Details
When you open a session, you’ll see detailed insights on the right-hand side:
Summary
Provides a quick overview of the session, including:
Session duration
Type of interaction (SMS or Call)
Language (currently English)
Message counts:
Patient messages
AI Receptionist messages
Internal system actions
Conversation Log
A full transcript of the interaction, displayed in chronological order:
Blue messages → Sent by the patient
Gray messages → Sent by the AI Receptionist
Yellow messages → Internal actions (e.g., retrieving data or processing requests)
