The Disputes Dashboard provides practices with a centralized, real-time view of all payment disputes raised within Practice by Numbers. It helps teams monitor dispute statuses, understand reasons, and track defense timelines—ensuring that no dispute goes unnoticed or unresolved.
While this dashboard is a tracking-only interface, it delivers powerful visibility into the dispute lifecycle. For any resolution, defense, or escalation actions, practices should contact the PbN Support Team for assistance.
⚠️ Note: Disputes are automatically synced from the payment processor. Any updates—such as fraud notifications or chargeback status—will appear here in real time.
Benefits of the Disputes Dashboard
✅ Centralized Tracking: View all dispute cases across patients and payment methods in one place.
🔍 Transparency: Understand dispute reasons and their current statuses at a glance.
⏱️ Timely Defense: Quickly identify disputes with active defense windows to prioritize responses.
📊 Audit Trail: Review every event in the Dispute Activity Log for complete transparency.
🧩 Hands-Free Updates: Records automatically update when new data is received from the Payment Service Provider—no manual input required.
Accessing the Disputes Tab
Log in to your Practice by Numbers portal using valid credentials.
Navigate to the Payments section from the left-hand menu.
Click on Disputes to open the Disputes Dashboard.
Understanding the Disputes Table
The Disputes view presents a list of disputes with key details that help track and manage each case efficiently.
Column Name | Description |
Dispute PSP Ref ID | Unique identifier assigned by the Payment Service Provider (PSP). Used for referencing in gateway logs. |
Patient Name | Name of the patient tied to the disputed transaction. |
Payment PSP Ref ID | Reference ID of the original payment in the PSP system. |
Payment Method | The payment channel used (e.g., credit card, ACH). |
Disputed Amount | The total amount under dispute. |
Reason | The reason the dispute was filed, such as “Counterfeit Card Fraud” or “Services Not Received.” |
Payment Date | The date the original payment was processed. |
Dispute Date | The date the dispute was reported or created. |
Last Event | The most recent update or event (e.g., Notification of Fraud, Evidence Uploaded). |
Defendable | Indicates if the dispute can be defended ( |
Days Left to Defend | Shows the number of days left before the defense window closes. |
Action | Opens the Dispute Activity Log, which displays a full event timeline. |
Dispute Activity Log
Selecting Check Activity Logs under Action opens a detailed history of events for that specific dispute.
This log provides a chronological record of dispute activities, including fraud notifications, evidence submissions, and any correspondence related to the case.
Functionality Overview
🧾 Tracking-Only Interface: The dashboard is designed for monitoring and tracking purposes. All actions to defend or resolve a dispute must go through the PbN Support Team.
🔄 Automatic Updates: Dispute data automatically syncs from the Payment Service Provider, keeping all case information current and accurate..
Summary
The Disputes Dashboard empowers practices with visibility, control, and accountability over payment disputes. By providing automatic updates, organized dispute information, and clear defense timelines, practices can minimize chargeback risks and stay informed every step of the way.
For assistance in defending or resolving disputes, contact the PbN Support Team.