Troubleshooting:
Virtual Receptionist Not Answering Calls:
Issue: Calls are not being picked up by the virtual receptionist (VR).
Possible Causes:
The phone number is not assigned to the VR.
The VR call flow is incorrectly configured.
Solution:
Ensure the correct phone numbers are assigned to the virtual receptionist.
Review the VR’s call flow and ensure that it is set to answer calls as expected.
Menu Options Not Working (IVR Issues):
Issue: Callers cannot navigate through the VR menu (pressing keys has no effect).
Possible Causes:
The system is not recognizing DTMF tones (tones made when pressing keys).
Menu options are misconfigured or missing from the call flow.
Solution:
Check the DTMF settings on your VoIP system to ensure it is configured to recognize tones.
Review the VR’s menu configuration and verify that each keypress is correctly linked to an action.
Calls Not Routing After Business Hours