1. Log in to the PbN Portal: Use your valid credentials to log in.
2. Access Settings:
Click the user profile icon.
Select the “Settings” option.
3. Navigate to Payment Services:
On the Settings page, find the “Payment Services” section.
Click on “Connect to PbN Payments” to start the onboarding process.
4. Start Onboarding:
A modal will appear with the onboarding form. Fill out all mandatory fields marked with an asterisk.
5. Fill Out the Form:
Enter the required details for your KYC (Know Your Customer) with PbN Payments.
Click “Reset” if you need to clear and re-enter the details.
Click “Submit” to proceed. If there are any errors, they will be highlighted for correction.
6. Complete KYC Verification:
After submitting, you will be redirected to the PbN Payments Services onboarding page to complete the KYC verification.
This includes the following sections:
Company Details: Pre-filled based on previous information.
Decision-Makers: Add details of owners/partners.
Payout Details: Enter account details for payouts/deposits.
Agreement Details: Read and sign the agreement.
7. Add Decision-Makers Details:
Enter the necessary information for the decision-makers.
8. Proceed to PbN Payments Account Creation:
After adding the decision-maker's details, you will be redirected to the account creation page.
9. Add Payout Details:
Enter your bank account information for payouts.
10. Bank Account Verification:
Provide necessary bank account documents for verification.
11. Read and Sign Agreements:
Carefully read the agreements, sign them, and submit.
12. Complete the Form:
Once all details are filled out, the form will be marked as complete. Approval may take up to 2 days.
13. You will notice the update After returning to the payment settings page. Once KYC is approved, a green tick mark will appear next to Accept Payments. Now, turn on the toggle for "Enable/Disable PbN Payment Service."
14. Choose Payout Account, set Surcharge Rate, and apply changes.
15. The PbN Payments service is ready for use.
If you’ve chosen the “ZeroPay” pricing model, select the checkbox to pass all card processing fees to the customer when applying a surcharge.
Enter a custom rate in the designated field to implement a partial surcharge.
Side note:
Previous state-based surcharge restrictions have been removed. Practices now have complete control over applying surcharges at their discretion. However, it remains the practice’s responsibility to comply with all applicable state and federal regulations.
This update applies to PbN ZeroPay; existing surcharge settings will not be automatically changed. A practice must manually update its surcharge rate in the Surcharge Configuration Settings.
Practice Responsibility & Legal Disclaimer
Practices are fully accountable for the correct implementation of surcharges and legal compliance, including adherence to state, federal, and card network regulations (Visa, Mastercard, etc.).
Any fines, penalties, chargebacks, or legal actions resulting from non-compliance are the sole responsibility of the practice. PbN Payments accepts no liability for any surcharge-related violations.
By using PbN ZeroPay, you agree to indemnify PbN and hold them harmless from any claims, lawsuits, damages, or costs arising from your surcharge practices.
📌 Action Required: Ensure compliance with all applicable laws and regulations before applying surcharges. If unsure, seek legal counsel.