If callers hear your holiday greeting on a normal workday, or your office is open on a holiday, you need to update the holidays selected in your call flow. This takes about two minutes in Phone Admin.
Open your call flow
Click your profile icon in the upper-right corner and select Phone Admin.
In the left menu, click Virtual Receptionist.
On the VR List tab, click the pencil icon next to your Virtual Receptionist.
Open the Call Flows tab.
Update your holidays
Find the Holidays node in your call flow and click its pencil icon. The Holidays panel opens on the right.
Under Predefined Holidays, check the holidays your office closes for and uncheck any it doesn't.
Closed on a day that isn't listed? Under Custom Holidays, click Add New Custom Holiday.
Click Save in the upper-right corner.
On a checked holiday, calls follow the node's On Holidays path (for example, your holiday greeting and voicemail). Every other day, calls follow the On Regular Days path, your normal office-hours routing.
No Holidays node in your flow? Drag Holidays from the Schedule section of the left panel to the top of your flow, right under Incoming Call. Connect On Holidays to your holiday steps and On Regular Days to your normal call flow.
Good to know
Closing for one day that isn't a holiday? Use an Override node instead. It covers a one-time date-and-time window.
Holiday greeting sounds wrong? Update it in Phone Admin > Media > Announcements.
Want the full picture? See Understanding and Setting Up PbN Voice Call Flow Nodes.