The Campaign Logs page in Practice by Numbers allows you to track the performance of your ringless voicemail campaigns.
You can review how many voicemails were sent, how many were successfully delivered, and why certain messages may have failed.
This information helps your practice monitor voicemail activity and identify potential delivery issues.
Note: Campaign Logs currently display voicemail activity only. We will add email and SMS logs in a future update.
How to Access Campaign Logs
To view your voicemail campaign activity:
Log in to your Practice by Numbers account.
Navigate to New Settings.
In the left-hand menu, select Communication.
Click Campaign Logs, located at the bottom of the list.
Navigation Path: New Settings > Communication > Campaign Logs
The Campaign Logs page will display your practice's voicemail campaign activity.
Filter Your Campaign Logs
Use the filters at the top of the Campaign Logs page to narrow your results and find specific campaigns.
Filter | What It Does |
Date Range | Displays campaigns that ran between your selected dates |
Template Type | Filters by Dynamic, Static, or All voicemail templates |
Campaign | Displays logs for a specific campaign |
Delivery Rate | Filters campaigns with delivery rates below 50%, between 50–80%, or above 80% |
Tip: Select Delivery Rate: Below 50% to quickly identify campaigns that may need attention.
Review the Campaign List
Each row on the Campaign Logs page represents a campaign that included voicemail messages.
For each campaign, you can review:
Campaign Name: The campaign name.
Template Type: Indicates whether the campaign used a Dynamic or Static voicemail template.
Campaign Status: Shows whether the campaign is completed, scheduled to run again, or in draft.
Total Recipients: The total number of recipients included in the campaign.
Delivered: The number of voicemails successfully delivered.
Failed: The number of voicemails that could not be delivered.
Pending: The number of voicemails awaiting delivery.
Scheduled Date: When the campaign was scheduled to run.
Duration: How long the campaign ran.
These details provide an overview of how your voicemail campaigns are performing.
View Individual Recipient Logs
Open any campaign to see more detailed delivery information for each recipient.
Steps to View Recipient Details
Navigate to New Settings > Communication > Campaign Logs.
Find the campaign you want to review.
Click the campaign to open its detailed logs.
Review the delivery information for each recipient.
The recipient logs include:
Field | Description |
Status | The current delivery status of the voicemail |
Failure Reason | Explains why the voicemail couldn't be delivered, if applicable |
Last Attempt | The most recent time delivery was attempted |
Attempts | The number of times delivery was attempted |
Clip Length | The length of the voicemail recording |
Understanding Voicemail Delivery Statuses
Each voicemail is assigned a status to help you understand its delivery progress.
Status | Meaning |
Pending | The voicemail hasn't been delivered yet |
Delivered | The voicemail successfully reached the recipient's voicemail box |
Failed | The voicemail couldn't be delivered. Review the failure reason for more details |
Common Voicemail Delivery Failures
The Phone Number Does Not Support Voicemail
Some phone numbers cannot receive ringless voicemail messages.
This may include certain landline numbers or phone lines that don't have an active voicemail box.
What You Can Do
If a voicemail fails because the recipient's number doesn't support voicemail, consider reaching the patient through another communication method, such as email or SMS.
Frequently Asked Questions
Where can I find Campaign Logs?
Navigate to New Settings > Communication > Campaign Logs.
Can I see which patients received their voicemail?
Yes. Click a campaign to view each recipient's delivery status.
What does Pending mean?
Pending means the voicemail hasn't been delivered yet.
What should I do if a voicemail fails?
Review the failure reason in the recipient's log. If the phone number doesn't support voicemail, consider using SMS or email instead.
Can I filter campaigns by delivery rate?
Yes. You can filter campaigns with delivery rates below 50%, between 50–80%, or above 80%.
Can I view email and SMS campaign logs?
Not currently. Campaign Logs displays voicemail activity only. We plan to add email and SMS logging in a future update.