The User Account ID, Provider ID, and Patient ID are unique identifiers used by Ascend and Practice by Numbers (PBN). Knowing where to locate these IDs can help streamline setup and troubleshooting for provider mapping, patient searches, and Online Scheduling.
Finding a User Account ID
The User Account ID is the 14-digit identifier displayed in the Ascend User Accounts URL.
Important: The User Account ID is not the same as the Provider ID. Although it appears in the browser URL when viewing a user account, it cannot be used for provider mapping in Practice by Numbers.
How to Find a User Account ID
In Ascend, navigate to Settings > User Accounts.
Open the user account you want to view.
Select the Provider Information tab (if applicable).
Look at the URL in your browser's address bar.
The 14-digit number in the URL is the User Account ID.
Example
.../accounts/editUser/15000000009624/providerInfo
User Account ID: 15000000009624
Provider ID
The Provider ID is required when configuring provider mapping and certain Online Scheduling settings within Practice by Numbers.
After further investigation, we confirmed that Ascend does not expose the actual Provider ID anywhere within the user interface. The Provider ID is only available through the Ascend API.
As a result, if a provider needs to be mapped in Practice by Numbers and the corresponding Provider ID is required, it can only be obtained through the Ascend API.
Why the Provider ID Is Important
The Provider ID is commonly used for:
Provider mapping within Practice by Numbers
Online Scheduling provider configuration
Troubleshooting provider-related integrations
Identifying the correct provider when multiple providers have similar names
Note: The User Account ID displayed in the Ascend URL is not the Provider ID and should not be used for provider mapping.
Finding a Patient ID
The Patient ID is the unique identifier Practice by Numbers uses to locate and sync patient records.
How to Find a Patient ID
Open the patient in Ascend.
Navigate to the Patient Overview page.
Look at the URL in your browser's address bar.
The 14-digit number in the URL is the Patient ID.
Example
.../patient/overview/15000010015949
Patient ID: 15000010015949
Why This ID Is Important
The Patient ID is used for:
Searching for patients in Practice by Numbers
Troubleshooting patient-specific issues
Verifying patient mappings between Ascend and PBN
Supporting Online Scheduling and integration workflows
Note: The Chart Number (PT####) displayed on the patient profile does not sync to Practice by Numbers and cannot be used to search for a patient in PBN. Always use the 14-digit Patient ID from the browser URL when searching in PBN.
Quick Reference
ID | Where to Find It | Used For |
User Account ID | Settings → User Accounts → Open User → Browser URL | Identifies the user account only. Not used for provider mapping in PBN. |
Provider ID | Not available in the Ascend UI. Must be retrieved through the Ascend API. | Provider mapping, Online Scheduling, integrations |
Patient ID | Open Patient Overview → Browser URL | Patient search in PBN, troubleshooting, integrations |
Tip
User Account IDs and Patient IDs are 14-digit numbers that can be found in the browser's address bar when viewing the corresponding record in Ascend.
The Provider ID is not exposed anywhere in the Ascend user interface. If a Provider ID is required for Practice by Numbers, it must be retrieved through the Ascend API.
The User Account ID displayed in the User Accounts URL is a different identifier and cannot be used for provider mapping.